Frequently Asked Questions

Do you take custom orders?

Yes! We love bringing personal visions to life. Whether you’d like a custom terrarium, a seasonal centerpiece, or a resin keepsake, just reach out with your ideas. We’ll discuss colors, themes, sizes, and any meaningful items you may want to include.

🎁 How long do custom orders take?

Most custom pieces take 3–7 days depending on complexity, materials, and order volume. Larger or more detailed designs may take a bit longer. We always keep you updated on timing.

💌 Do you offer gift wrapping?

Absolutely. Every piece can be wrapped in House of Hay’s cozy, elegant style with ribbon, natural accents, and magical touches. Just request gift wrapping at checkout.

🚚 What are your processing and shipping times?

  • Processing time: 2–4 business days for standard items

  • Custom orders: 3–7 days

  • Shipping: Typically 2–5 business days depending on location

    You’ll receive tracking as soon as your order is on its way.

📦 Do you accept returns or exchanges?

Because every piece is handcrafted and often fragile, we only accept returns for items that arrive damaged. If something arrives broken, please contact us within 48 hours with photos so we can make it right.

🪴 How do I care for my terrarium?

  • Keep your terrarium in bright, indirect light

  • Water sparingly (usually every 2–3 weeks for succulents)

  • Avoid overwatering — when in doubt, less is more

    You’ll also receive personalized care instructions with your piece.

✨ Do your workshops require experience?

Not at all! All House of Hay workshops are beginner-friendly. We guide you step-by-step so your creation feels magical, meaningful, and uniquely yours — no crafting background needed.

🎉 Do you host private workshops or events?

Yes! We host private workshops for:

  • Birthdays

  • Bridal or baby showers

  • Girls’ nights

  • Workplace events

  • Seasonal gatherings

    Workshops can be held at your home, office, event space, or one of our partner locations.

📅 How do I book a workshop?

Send us a message through the contact page or email us directly. Include your preferred date, group size, and workshop type (terrarium, seasonal décor, resin, or “not sure yet”). We’ll help plan everything.

🌟 What materials do you use?

Every piece is made with premium botanicals, curated textures, natural elements, and high-quality resin or glassware. We select materials that feel dreamy, durable, and worth gifting or displaying.

🧚♀️ What makes House of Hay unique?

House of Hay blends nature, nostalgia, and artistry — creating pieces that feel whimsical, cozy, elegant, and full of childlike wonder. Everything is handcrafted with intention and designed to spark joy.